General Terms and Conditions
Due to the very nature of the Website, as well as its content and purpose, practically all the navigation that can be carried out by the same has to be made enjoying the condition of Client, which is acquired according to the procedures collected in the same. Therefore, the aforementioned condition of Client assumes adherence to the General Terms and Conditions in the version published at the time the Website is accessed. Yumilab reserves the right to modify, at any time, the presentation and configuration of the Website, as well as the present General Terms and Conditions. Therefore, Yumilab recommends the Customer to read the same carefully every time he accesses the Website.
In any case, there are pages of the Website accessible to the public in general, in respect of which Yumilab also wishes to comply with its legal obligations, as well as to regulate the use of them. In this sense, users accessing these parts of the Website agree to be subject, by accessing said pages, by the terms and conditions contained in these General Terms and Conditions, to the extent that they may be applicable.
Finally, due to the nature of the present Website, it is possible to modify or include changes in thaYumilab reserves the right to make modifications without prior notice to its website, and may change, delete or add both the contents and services provided through it and the way in which they appear presented or located in Your web.
APPLICABLE LAW AND JURISDICTION
For whatever interpretative or litigious questions may arise, Spanish law will apply and in case of dispute, both parties agree to submit, with waiver of any other jurisdiction that may correspond ,to the jurisdiction of the Courts and Tribunals of the city of Barcelona.
General Conditions of Contract
Order and Price Modalities
Customers have the possibility to make all their orders from the web page: www.yumilab.com.
Each customer declares his full capacity to use credit cards and that they have sufficient funds to cover all the costs that result from the purchase of products through Yumilab.
By pressing the "Pay" button during the purchase process, the member declares to accept fully and without reservations all of the present General Terms and Conditions.
The data recorded by Yumilab constitute proof of the transactions made between Yumilab and the members of its Private Community. and Yumilab will confirm your order by sending an email.
The contractual information is available in Spanish, Catalan, French and English language and will be confirmed at the latest at the time of delivery.
The prices of our products are inclusive of all taxes, but do not include transportation costs.
Yumilab reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the tariffs in force at the time of registration of the orders (subject to availability of the product), except for obvious typographical error .
The products remain the property of the supplier until the full payment of the price has been done.
Yumilab reserves the right to refuse an order from any member with whom it has a litigation.
Yumilab will do its best to please all its customers in the order of products.
In case of unavailability of the product after the order has been made the customer will be informed by email of its cancellation.
As a result of this cancellation, the speed of the funds return in the bank account of the customer will depend on the type of bank card and the conditions of each bank. These terms are specified in the "Delivery" clause.
The means of payments are either bank card or bank transfer.
Payment with bank card
The accepted bank cards are: Visa and MasterCard. The purchase price will be charged to the client's bank account within a maximum of 4 days from the date of order and this will be given after confirmation of your agreement with the bank payment centers.
In the event that the POS (Terminal Point of Sale) will inform of the denial of the card, the order will be automatically canceled, informing the customer of such annulment on-line.
For your safety Yumilab has relied on the system of payment by credit card through a payment gateway.
The bank details entered are encrypted and transmitted securely to the servers of the bank and are subsequently verified with the issuing bank to prevent possible fraud and abuse.
This data entry procedure is guaranteed by 128-bit SSL (Secure Socket Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access to this information via the Internet To the bank data entered by the customer.
Only the Bank and PayPal have access to the bank details linked to these means of payment, so that Yumilab does not know or register these data during the payment transaction.
To make the payment of an invoice must include:
Name of the person who is making the payment.
It must be directed to Yumiborn, S.L. to the account number provided by the company.
Send the proof of payment to the mail: email@example.com writting in the subject « proof of payment ».
The amount of the refunds will be charged to the account indicated by the customer.
At Yumilab, we also offer our clients the possibility to pay through their Paypal account.
The supplier will send the products to the address provided by the buyer. For each shipment, the buyer will receive a confirmation email.
The order form corresponding to the order will be available at Yumilab, once the payment is confirmed, and can be consulted via the link "my orders", from the mail. This order form will include transport costs and VAT.
Yumilab asks its customers to choose the place of delivery, specifying the domicile, office or center where they wish to receive the delivery. The delivery time is between 7 and 10 working days for Spain, 10 to 15 working days for the rest of Europe and 3 to 4 weeks for the United States and Canada.
We close from August 03 to 19 (both included). Orders placed within this period will be processed from August 20.
International shipping conditions
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Yumilab is not responsible for delays due to customs.
Yumilab will inform the customer of the shipment by sending him an email.
Each delivery is considered finalized from the delivery of the product to the customer by the carrier, the acceptance control system of the later being proof. It is the responsibility of the consignee, at the time of delivery, to verify the order and to make at that time the reserves and claims that he considers relevant. He has the possibility to reject delivery if the package has been opened or shows signs of deterioration.
Reservations and complaints must be sent to Yumilab by email to the address on this site.
All our products presented in the Yumilab store are handmade and custom made. They are products made according to your specifications or clearly customized. They are handmade products and the irregularities of each product are what also make them unique. Except for non-customizable exceptions and indicated as such in the product data sheet, no return of our products will be accepted.
In the exceptional case of non-customized products; They may be returned for 14 calendar days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.
Previously, the client must indicate his intention by email. and Yumilab will reply by another email specifying the precise instructions for the return of the product.
The cost of return will be supported by the customer.
The refund on the customer's account will be made within 7 days of receipt of the goods by Yumilab.
The return can not take place in any case if the products supplied were clearly object of use.
The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or contaminated by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by Yumilab in the precise instructions for the return of the product mail.
In the event that the return is not accepted by the supplier because it understands that the product whose return was intended had been used, Yumilab will not accept receipt of the return nor reimburse the Customer.
Packages that do not contain any attachments identifying the sender (order number, name, address, ...) can not be returned either.
The expenses and risks related to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect state of conservation.
Once Yumilab has received the returned products, Yumilab will verify that they are in good condition and will proceed to the payment of the amount paid less shipping costs.
Anyone who returns a purcahsed product will receive an email informing them of the amount of the refund.
The guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of 16 November approving the text of the General Law for the Defense of Consumers and Users. According to this standard, the seller is obliged to deliver to the consumer and user products that are in conformity with the contract, responding to him of any lack of conformity. The consumer and user has the right to require Yumilab to repair the product, to replace it, to reduce the price or to terminate the contract.
Liability, litigation and applicable law
Yumilab could not be held responsible for breach of contract concluded in case of rupture of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular, postal services and means of transportation and / or communications, flood or fire. In the event of litigation, the member will address priority to Yumilab to obtain a friendly settlement.
The Courts of Barcelona are the only competent courts. The present General Conditions of Contract in Spanish will be interpreted and will be realized in accordance with the Spanish law. Any disagreement that may arise on the grounds of its validity, interpretation or execution shall be submitted to the Courts of Barcelona, to which expressly exclusive attribution of competence is made.
Modification of the General Conditions of Contract
Yumilab reserves the right to modify the General Conditions of Contract without prior notice, being able to change, suppress or add both the contents and services provided through it and the way in which they appear presented or located in their servers.
These changes must be accepted by the User each time he makes a purchase through the Yumilab page.
Members of the "Yumilab Private Community" who do not comply with the modifications to the general conditions shall notify it and, as from the date on which the new version will take effect, shall cease to use the Yumilab services. In the event that any of the terms of the general conditions is illegal or unenforceable, it will be null and void ,having as aggreement the contract between the parties, or what is otherwise stated in the Spanish Civil Code.